Please, herewith, find the terms of our services to all customers from individuals to companies and libraries worldwide. Please make sure to read our service terms before placing any order; Thank you.

Orders

We accommodate orders of any size, large or small; There are no minimum order requirements. No additional service charge is added to your invoice.

Ordering Methods

We accept your orders in any of the following ways which is convenient for you:

Order Details

To avoid delay in processing your orders, please include the following information:

1. Title, Order Code, and quantity of each item.
2. Bill-To address, contact person, numbers and e-mail.
3. Ship-To address, contact person, numbers and e-mail (if different).
4. Special shipping instruction, if needed.
5. Whether or not you prefer to backorder.

Discount Schedule

Discounts are reflective of all titles, except in rare instances, where we will indicate in pro-forma inovices before processing the orders.

Payment

Payment arrangements are based on Prepayment, Deposit Account or Credit Account with us. Different payment arrangements can be done depending on the customer and the volume of orders.

In case of Prepayment arrangement, we must receive full payments before shipping your orders. As soon as we receive your order, we send you a pro-forma invoice, which serves as official notice that pre-payment is required and lists availabilities and exact prices in effect at the time you order.

In case of Deposit Account arrangement, for faster process in order delivery, you can set up a deposit account and charge your order to it with sufficient money on deposit to cover the cost of the material being ordered. When you purchase, we deduct the amount from your account, and send you a report showing the deducted and remaining amounts.

In case of Deposit Account and Credit Account arrangements, before shipping any order, a pro-forma invoice is issued and sent to the customer for final confirmation of the order details.

Ways to Pay

We Accept payments through following methods:

1. Bank transfer – Our UK account details will be notified in the pro-forma invoice.
2. Cheque – Drawn on a UK bank on behalf of [sc name=”our-company-name” ].
3. Credit/Debit Card – We accept payment by these Cards: Mastercard, Visa, JCB, Solo, Switch, Visa Delta, Visa Purchasing.

Shipping & Delivery

All orders (firm, standing and subscription) are consolidated and shipped directly from our office in Iran via Registered Surface or Air-Mail to any part of the world. Our default shipping method is Registered Air-Mail. Other shipping methods are negotiable. Under normal circumstances, all firm orders are shipped two days after receipt of your payment. We include dispatch data for consolidated shipments in the form of printed packing lists.

Returns

All (firm, standing and subscription) orders are consolidated and packaged very carefully, and shipped registered from our office in Iran. We can not be responsible for the replacement or repair of the books if you do not notify the shipping company. Returns of items only shipped in error are handled within 20 days of receipt of the shipment. Before returning any item, you must notify us to receive a confirmation Return Code and an address to return the item. Items to be returned, should not be marked, accessioned, or stamped in any way.

Lost orders

Claims for lost orders should reference the invoice number. We are not liable for lost orders shipped by non-registered posts or once your freight forwarder has signed for the order.

For the Best Service…

When you order the first time, you will receive a unique Customer ID. Use this number every time you order or correspond with us so we can give you the most personal and trouble-free service possible. Please include your ID on all purchase orders, remittances, and claims.

If you have any question or special enquiry not covered here, please do not hesitate to contact us.

*Service terms are subject to change without prior notice.